Privacy Policy

Last updated: 10/10/2025
Welcome to Vita Paws Pet Feed Trading-FZCO, your trusted source for vet-approved pet food and accessories in Dubai.
Your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

1. Information We Collect
   We collect the following types of information:
   • Personal details such as your name, email address, phone number, and shipping/billing addresses.
   • Order and payment information when you make a purchase (processed securely through our payment gateway; we do not store card details).
   • Account information if you create an account on our site.
   • Technical data such as IP address, browser type, and device information through cookies and analytics tools.
2. How We Use Your Information
   We use your information to:
   • Process and deliver your orders.
   • Communicate with you about orders, promotions, or service updates.
   • Improve our website, products, and customer experience.
   • Comply with legal and tax obligations in the UAE.
3. Sharing Your Information
   We only share your data when necessary to:
   • Fulfil your order (e.g., courier, payment processor).
   • Comply with UAE laws or respond to lawful government requests.
   We never sell or rent your personal information.
4. Cookies and Analytics
   Our website uses cookies to improve your browsing experience and remember your preferences.
   We also use Google Analytics or similar tools to understand how visitors use our site.
   You can manage or disable cookies in your browser settings at any time.
5. Data Security
   We use SSL encryption and follow standard industry practices to protect your information from unauthorized access, alteration, or disclosure.
6. Your Rights
   You have the right to:
   • Request access, correction, or deletion of your data.
   • Withdraw consent to marketing emails at any time by clicking “unsubscribe.”
   To exercise your rights, contact us at support@vitapaws.ae.
7. Retention of Data
   We keep your personal data only as long as necessary to fulfill the purposes outlined here, unless a longer retention period is required by UAE law.
8. Links to Other Websites
   Our site may contain links to external sites. We are not responsible for their privacy practices, so please review their privacy policies separately.
9. Updates to This Policy
   We may update this policy from time to time. Updates will be posted on this page with a revised date.
10. Contact Us
    If you have questions about this Privacy Policy or how your data is handled, please contact us at:
    Vita Paws Pet Feed Trading-FZCO
    International City, France Cluster R-16, Shop 08
    Dubai, UAE
    Mail: support@vitapaws.ae
    Phone: +971 55 4413102